Contact Us

Need help with an order, shipping, returns, or a general question? Contact our support team and we’ll respond as quickly as possible.

Atlier Props Store is owned and operated by Platonic Systems LLC.

Contact Information

Email: [email protected]
Phone: (310) 953-2888
Address: 3350 Mclaughlin Ave, Los Angeles, CA 90066, United States
Mailing Address: 3350 Mclaughlin Ave, Los Angeles, CA 90066, United States
CA Entity File Number: 202016110505

Support Hours & Response Time

Support Hours: Daily (PT)
Typical Response Time: within 24–48 hours (often sooner)

For faster help, please include:

  • Order number (if applicable)

  • The email used at checkout

  • A short description of the issue

  • Photos (for damaged/defective items)


FAQs

1) How do I check my order status?

After checkout, you’ll receive an order confirmation email. Once your order ships, we’ll send a shipping confirmation email with tracking.

2) I entered the wrong shipping address. What should I do?

Email us ASAP at [email protected] with your order number and the corrected address. If the order has already shipped, we may not be able to change it.

3) Can I cancel or change my order?

If your order hasn’t started processing yet, we may be able to help. Contact us as soon as possible. Once processing or shipment begins, changes may not be possible.

4) Where do you ship?

We ship to United States addresses only (all 50 states, including Alaska and Hawaii).

5) How long does shipping take?

Typical delivery is 4–10 days total from order placement:

  • Processing time: 1–3 days

  • Transit time: 3–7 days

6) How much does shipping cost?

We charge a flat-rate shipping fee of $5.00 per order for U.S. standard shipping.

7) Which carriers do you use?

We ship with reliable national carriers such as USPS or UPS. Tracking is provided once your order ships.

8) What is your return window?

You may request a return or exchange within 20 days of delivery.

9) What items are non-returnable?

The following are generally non-returnable unless defective or shipped in error:

  • Custom or made-to-order items

  • Special-order items

  • Gift cards

10) How do I start a return?

Email [email protected] with your order number and reason for return. If the item is defective or damaged, include photos. We’ll reply with next steps.

11) When will I receive my refund?

After we receive your return, we inspect it within 2–3 business days. If approved, refunds are typically processed within 5 business days to the original payment method. Your bank may take additional time to post funds.

12) What payment methods do you accept?

We accept secure online payments via Stripe, including major credit and debit cards (Visa, MasterCard, AmEx, Discover).

13) Do you store my card information?

No. Payment details are processed by our payment provider, and we do not store full card numbers or CVV codes on our servers.

14) My item arrived damaged. What should I do?

Contact us immediately and include:

  • Your order number

  • Photos of the item and packaging
    We’ll review and help resolve it based on the situation.

15) I have a question about a product before ordering. Can you help?

Yes. Email us with the product link (or product name) and your question. We’ll respond with the details we have available.

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